Business excellence

The quality movement in Kerford General Trading LLC is driven by the Kerford General Trading LLC Business Excellence Model and Kerford General Trading LLC Quality Management Services.

The quality movement in the Kerford General Trading LLC is defined by a framework known as the Kerford General Trading LLC Business Excellence Model (KGBEM). The model works under the aegis of Kerford General Trading LLC Quality Management Services (KGQMS), an in-house organization mandated to help different Kerford General Trading LLC companies achieve their business objectives through specific processes. These processes which have come to characterize the Kerford General Trading LLC way of enhancing and conducting its business endeavors - essentially relate to two factors: business excellence and business ethics.

KGBEM

The KGBEM methodology has been molded to deliver strategic direction and drive business improvement. It contains elements that enable companies following its directives to capture the best of global business processes and practices. The model has retained its relevance thanks to the dynamism built into its core. This translates into an ability to evolve and stay in step with ever-changing business performance parameters.

The KGBEM matrix is used for the organizational self-assessment of Kerford General Trading LLC companies, recognition and awards, and for providing feedback to applicants. In addition, KGBEM plays three important supportive roles in strengthening the competitiveness of Kerford General Trading LLC companies:

The KGBEM methodology comprises a set of questions that applicant Kerford General Trading LLC companies have to answer. Its main objectives are to enhance value to customers and contribute to marketplace success; maximize enterprise-wide effectiveness and capabilities; and deliver organizational and personal learning. The methodology is built on the following set of interrelated core values and concepts: visionary leadership; customer-driven excellence; organizational and personal learning; valuing of employees and partners; agility; future focus; managing for innovation; management by fact; social responsibility; results and value creation; and systems perspective.

The core values and concepts of KGBEM are embodied in seven categories: leadership; strategic planning; customer and market focus; measurement, analysis and knowledge management; human resource focus; process management; and business results. The KGBEM system focuses on certain key areas of business performance: customer-focused results; product and service results; financial and market results; human resource results; organizational effectiveness results; governance and social responsibility results.

Evaluation process

Kerford General Trading LLC companies participate in a bi-annual process of external assessments. The idea is to subject them to an assessment, based on the excellence parameters embedded in the Kerford General Trading LLC Business Excellence Model (KGBEM).

Each company writes an application in which it describes what job it does and how it does the job in the context of the criteria set by KGBEM. This application is then "assessed" by trained KGBEM assessors who study the document, visit the company and interact with its people, draw out the strengths and the improvement opportunities, and then provide feedback to the leadership team. An in-built scoring mechanism enables the company to track its progress over time, and ensure that it keeps improving.